Customer Experience Intern
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Posted: May 3, 2021
Company: Midmark Corporation
Website: View Website
Industry: Business and Administrative Services
The Customer Experience Representative coordinates with customers, dealers, sales force & internal departments to ensure our customer’s orders & inquiries are handled accurately and in a timely manner. Know the customer and be the voice of the customer.
-Being capable of working with all types of personalities in a professional manner.
-Works with various trades including: contractors, customers (domestic/international), dealers, service providers, government and Midmark sales force.
-Manages multiple requests, tasks and deadlines.
-Provide phone coverage for departmental call center.
-Coordinate orders, inquiries, information, projects and consignment inventory for multiple sales representatives.
-Processing & Booking orders: Take orders via phone, fax, and e-mail, EDI (electronic data interchange) or Ecommerce and enter into an ERP system. This includes credit card, service, warranty & trade show orders.
-Coordinator between the customer, dealer and multiple internal departments to ensure customer satisfaction. This includes expediting orders, ensuring specific delivery dates & times are met, issuing credits, assisting with disputed pricing, shipping issues/freight claims, reordering replacement product and issuing RMAs (product returns).
-Communicates list price, dealer price, contract price, part #’s, product information, shipping information, freight terms, anticipated delays, past dues, promotional and contract inquiries and any additional information needed by customer via phone, e-mail or web.
-Obtain freight quotes and help coordinate delivery needs with Midmark’s Logistics department.
-Coordinate the activities of special or multi-phase projects to ensure the product is ordered, completed and delivered to the satisfaction of the customer from start to finish.
-Coordinate and prepare bid quotations.
Job Type: Full Time
EDUCATION and/or EXPERIENCE:
Associates degree or equivalent from a two-year College or technical school. 1-3 years related experience or equivalent combination of experience and education.
-Flexible, multi-tasked, detail oriented and able to quickly act under pressure and meet deadlines
-Process oriented, proactive and customer-focused
-Excellent communication (written/verbal) and interpersonal skills
-Strong problem solving skills
-Ability to work on multiple projects
-Comfort working in cross-functional environment
-Intermediate to advanced MS Office skills required, including Internet
-ERP system experience
Education Level: High School
Career Level: Entry-level
How To Apply: https://hcor.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/531/?keyword=Customer+Experience+Intern&mode=location
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